Contatto

✅ Refund & Return Policy

(Applicable for Italy Customers )

Order Cancellation :

Orders can be cancelled within 12 hours of purchase.
After your order is processed or shipped, cancellation is no longer possible.

Damaged, Defective or Wrong Product :

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.
Provide photos or videos as proof.

After verification, we will offer:

Free Replacement, or

Full Refund

Return Policy (EU / Italy Warehouse) :

We work with Italy/EU-based suppliers, so returns can be sent to the EU warehouse.

Returns are accepted only if:

The item is damaged

The wrong item was received

The item is significantly different from the description

Return Shipping Costs :

If the issue is our/supplier’s fault → We cover the return cost

If the customer ordered the wrong size/color or changed their mind → Customer covers the return cost

No Refund Will Be Issued For:

Change of mind

Wrong size/color selected

Delivery delays caused by logistics/customs

Used, washed, or damaged items after delivery

Items submitted without proof of damage

Lost or Missing Package :

If your order does not arrive within 35–40 business days, you may request:

Full Refund, or

Free Reshipment

Refund Processing Time :

Once approved, refunds take 3–7 business days to appear in your account (depending on bank or payment method).

Contact Us : 

For all return and refund requests, please contact us at:
📧 [Your Support Email Here]